Terms and Conditions

Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with FauxFurThrows.com.

These terms and conditions only apply to web site sales.

Customer Services

Our friendly customer services team are available to answer your queries Monday to Friday, 9am to 6pm on 0845 226 2969 (free call within BT inclusive minutes, other network charges and mobiles may vary), this line is also usually manned at weekends from October to January; however, answerphone messages may be left at out of office hours. Callers from outside the UK may reach us on +44 161 202 2432. If you would prefer to speak to a real person and place your order by telephone, please feel free to do so - our business is not run by robots! Alternatively contact us by e-mail on csfauxfurthrows.com.

Pricing

Default prices are in £ sterling and inclusive of UK VAT. However, for the benefit of non-UK customers, pricing is also available in Euro and US Dollars (please make selection from drop-down box at top of any screen) and if you select one of these currencies, these are the actual prices you will pay and which will be charged to your card when you make a purchase. If you are a non-UK customer paying in £ sterling and pay by credit/debit card, the transaction will be converted to your local currency at the rates of exchange applying when the transaction is processed. Please note that the actual rate used is determined by YOUR credit card company and is beyond our control.

Occasionally, promotional discounts may apply to specific products or ranges; the price marked on each product page is the price AFTER the relevant discount has been deducted, and is the price you will pay. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if is to your benefit.

Customers outside UK

Whilst this website is designed with UK customers in mind, we welcome enquiries from customers in other countries. We frequently sell goods to USA and Canada, Ireland and EC Europe, and pricing is now available in US Dollars and Euros for the convenience of customers in those countries, and your order may be processed completely online as long as you select the correct shipping zone which will calculate the correct charge to your destination. If you require delivery to a country outside the above mentioned, please contact us by e-mail or telephone and we can give you a shipping cost quotation usually within a few hours (please allow for time differences). We can also e-mail you with a customised order which can be paid securely online to complete the ordering process.

Our Selling prices include UK Sales Tax (VAT), at the current statutory rate, which may not be payable by foreign customers outside the European Community; however, additional delivery charges will usually apply to all foreign sales. Please contact us by email or telephone for further information.

Currently there are no export restrictions on any of the goods supplied in this website from the UK authorities; however, customers outside the EU (European Union) must accept responsibility for any import restrictions, taxes or duties imposed in the country of their domicile or residence. These will vary by country and are outside of our control; please consult the relevant government department in your country if you need any further information.

Payment

You may pay by most major credit cards or debit cards if ordering by telephone, or by cheque, UK postal order or money order if ordering by post. Please do not send money (notes) in the post. If you choose to pay by credit/debit card, we will only charge your card upon despatch of goods. If you choose to pay by cheque, your cheque will not be cashed before five working days prior to despatch of goods.

We are only able to take payment by telephone in £ Sterling; however if you wish your order to be priced in another currency we can take your order by telephone and then supply you with some simple instructions to pay it securely online in the currency of your choice.

Payment Security

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers

Product Availability and Despatch

Items shown on this website may not always be in stock, so please do not rely upon it if delivery of your item is urgently required; in such circumstances please check by telephone or email prior to ordering. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by FauxFurThrows.com to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.

The vast majority of goods in stock will be despatched within 1 working day of ordering. The cut-off time for same-day despatch is usually 2pm each working day. We are unable to despatch goods at the weekend or on Bank Holidays as our carriers do not collect on these days, so goods ordered after cut-off on Friday, for example, will not be despatched until Monday.

Certain less popular fabric and sizes in our Luxury Range may only be made to order but this is usually possible within 2-3 working days. Again, please contact us if before placing your order if it is urgent to avoid any possible disappointment.

Product Images and descriptions

Please note that the colour of images shown on this website may be affected by the technology used to access it, such as your computer's display settings over which we have no control. Whilst we do our best to faithfully reproduce colours, some variation may occur. Even photo-quality printers rarely render the subtle fabric shadings truely, so printed web-pages should never be relied upon for colour accuracy. The best way of checking the suitability of a fabric is by obtaining a swatch sample.

Accepting orders and security

When you place an order, either by telephone or in writing, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation e-mail with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will e-mail you as soon as we can to let you know.

When you receive your e-mail confirmation, you will have an opportunity to check the details and correct any errors.

In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method.

Delivery

The shopping cart on this website will automatically price delivery charges for delivery within the UK, EC Europe and USA/Canada. For any other countries please contact us.

Our deliveries are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8-00am and 6-00pm. We regret that we are unable to specify exact delivery times as these are beyond our control.

For UK deliveries only, you may request a particular day of delivery Monday to Friday at no extra cost, as long as we are notified up to 4pm two days before the required delivery day. A premium Saturday a.m. (9-00am to noon) delivery is available, at an additional charge of £17.25 per delivery; if you require this service, it must be specified at the time of ordering. Evening and Sunday deliveries are not available.

Our carriers have recently required that we supply them with your telephone number in the event of a delivery query, otherwise if the address cannot be found, the parcel will be returned to us. It is not mandatory that you supply a telephone number on our registration or order form, but if you do not do so and a parcel is returned because of address query/unable to locate, you will then be responsible for paying any re-delivery charge incurred. Telephone numbers will never be used by us or third parties for marketing purposes - please see our privacy policy.

If you are not at home when they call, the carrier will leave a card with the telephone number of their local depot. You MUST contact them within 48 hours, quoting the consignment number on the card, to re-arrange another delivery DAY (but you cannot specificy a time) otherwise the parcel will automatically be returned to us, and you will then be responsible for any re-delivery charge. Carriers will attempt re-delivery only once, thereafter parcels are returned to us.

We can deliver to friends, neigbours or relatives, or even to workplace addresses, if you have a problem with your home address being unattended Monday to Friday; however, if you do this, make sure the recipient is aware that the delivery is due and is available for the whole of that day. Carriers will not unfortunately accept alternative delivery addresses (e.g. if not home, deliver to this address instead) unless the alternative address is within 100 metres of the original address.

Despatch notification is not normally sent out for UK orders; however we will do so if you request this on "Special Instructions" at the foot of your order. Despatch notification will be emailed for all foreign orders together with carrier details and tracking number.

All deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.

Cancellations and Returns

We are pleased to offer a no-quibble cancellation and returns policy, which is in addition to your statutory rights. Subject to the conditions below, you must advise us by email, telephone or in writing of your intention to return goods, and we will agree the method and cost of return to avoid any misunderstanding. Please let us know the reason for your return; this will help us improve our products and service for the future. Don't forget to include a copy of the packing note or just your name, address and order number to enable us to identify the package and refund you promptly.

Should your purchase disappoint in any way, you may normally cancel your purchase provided you notify us before, or within 7 working days after day of delivery. Your product must be complete, unused and in 'as new' condition (e.g., if you have opened the parcel to examine the product you must have done so without damaging or marking the product in any way). It must be returned with all the original packing, tags, and accessories where applicable. Returning a throw without it being carefully folded as originally supplied is not acceptable (guidance will be given on this if required when you contact us to make the return).
Except in exceptional circumstances and at our sole discretion, we do not arrange for collection and delivery back of returns, which is your own responsibility and at your own risk.
If you have used our swatch sample service to examine the suitability of the fabric before ordering but are still not happy with your choice, then we shall also reimburse the return postage cost (UK customers only). This will also apply to any goods which are defective in manufacture or materials or damaged in transit, irrespective of whether a swatch sample was first obtained. The amount reimbursed (UK customers only) will be the cheapest commonly-available method (usually Royal Mail Standard Parcels). Under no circumstances will we refund the cost of any additional services or costs, such as next day delivery, signed for, enhanced compensation or insurance, or refund of import duties or taxes. Our secure card processing systems do not allow us to process refunds in excess of the original total value of the transaction, so if you are eligible for refund of return postage and this occurs, a cheque will be posted to you at the same time the card refund is processed.
Custom-made items (e.g. specially sized throws) may only be returned if they are damaged in transit or found to be faulty in materials or manufacture. Customers ordering such items will be required to approve fabric samples and sign their specific agreement to this condition before their order can be processed or payment taken.

Transit Damage

All goods are examined in detail by ourselves prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can very rarely occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt, otherwise our claim on your behalf against the carrier will be invalid. In either case, we will then arrange exchange /re-delivery of replacement goods as soon as possible.

Faulty Goods

Goods are fully guaranteed against faults in manufacture, materials or workmanship for a period of two years from delivery. No warranty is made in respect of commercial rather than domestic use. If your goods develop a fault within 28 days of delivery, the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 2 years. These promises do not apply to faults caused by accident, neglect or misuse, and in paticular, to failure to adhere to Machine Washing Instructions or Dry-Clean Only instructions.

Refunds

Any refunds due to return of goods from any of the reasons noted above will be made by the same method by which the transaction was originally paid (i.e. card refund or cheque as appropriate). Refunds will be processed within two working days of receipt of returned goods; notification of refund will be made to you at the same time by e-mail. If we are refunding return postage cost which brings the total value of the refund in excess of the original transaction value, the excess over the original transaction value will be by cheque, as our systems do not allow us to make refunds in excess of the original transaction value.

Legal

Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

These terms and conditions only cover the FauxFurThrows.com web site. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.

We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.

FauxFurThrows.com is a trading name of Swan ky Stuff Limited; 57 Mossbrook Court, Kentford Drive, Manchester, M40 7RE. Registered in England, Company Number 5057736.

We do not guarantee that this web site will be compatible with all customers' computers or web browsers.

Copyright

FauxFurThrows.com owns the copyright in all materials on this site, which may be used, downloaded, copied, reproduced, republished, posted, broadcast, transmitted or linked only for your own personal and non-commercial use. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this web site without our prior written consent.