General Delivery Information
We aim to despatch all goods in stock within one working day of receipt of order, sometimes same day for orders received by 2pm (this is our cut-off point, as our carrier collects parcels mid afternoon - orders received thereafter will be despatched the next working day). Some goods may be made specially to order, this information is usually shown on the product page, but we will always follow up your order confirmation with an estimate of despatch should this be the case.
Items occasionally go out of stock; if this should prevent immediate despatch of your order we will also keep you informed. If delivery date is critical and very short-term, we advise that you check the stock situation with us before placing your order.
All throws, and orders of total weight over 1.5kg in weight will be delivered by parcel courier. We now have a choice of services available for most regions of the UK which vary by speed of delivery and price.
PREMIUM SERVICES will be delivered by DPD LOCAL, with their award winning Predict service. Next working day delivery is standard for all most except remote regions of the UK and is the fastest service we have available. With the Predict service you will receive a one-hour time-slot in which delivery will be made, with options to change the delivery instantly online. Further information here. Download DPD's app for your phone or tablet here.
Less expensive UK delivery options will be by Hermes, Parcelforce, Royal Mail or other carriers, which will be trackable and for which you will receive tracking information by email and/or SMS.
Non UK orders over 1kg in weight will be delivered by reputable other carriers such as UPS and DPD Europe, using an express and fully tracked service with transit times of 2-6 working days depending on location.
Smaller items (e.g. fashion, and all fabric sample orders) will be delivered by Royal Mail. For UK orders this will be by First Class Mail (usually next working day), for non-UK orders, by Royal Mail International Standard (delivery aim 3-7 working days). Royal Mail delivery times are not guaranteed.
For avoidance of doubt, working days are Mondays to Fridays, excluding English Bank Holidays. We cannot despatch goods at weekends - there is no carrier collection. So for example, goods ordered on Friday after the 2pm cut-off time will be despatched on Monday (or Tuesday if Monday is a Bank Holiday).