Terms and Conditions of Use
Company Details
Fauxfurthrows / The Throw Company Ltd
Unit 2, Dean Street, Langley Mill
Derbyshire, NG16 4EG
Telephone: +44 (0)1773 308266 (9:00am – 5:00pm GMT)
Email: sales@fauxfurthrows.com
VAT Number: 166 2692 85
Please note: this is our registered address for administration only. We do not operate any retail outlets or showrooms, and goods cannot be viewed, chosen, or collected in person.
Before placing an order, please read these terms and conditions carefully.
Placing an Order
You can place an order through our website at www.fauxfurthrows.com by following the on-screen instructions, or by calling our Customer Service Team on +44 (0)1773 308266. Once your order is placed, an automatic email confirmation will be sent showing the items ordered and the price, and you will also receive a separate email directly from the payment provider.
If we are unable to accept your order, we will contact you as soon as possible. This may happen if an item has been discontinued or will be out of stock for an extended period, if a price or product description is incorrect, or if the payment provider is unable to authorise your payment.
Pricing and Payment
All prices are listed in GBP (£). For overseas customers, you may also view prices in US Dollars or Euros using the drop-down currency selector on our website. Payment is normally made by credit or debit card, but we also offer other options including PayPal, bank transfer, and cheque.
Payments by bank transfer or cheque must be made in GBP sterling. Please do not send cash through the post.
The price shown at the time you place your order is the price you will pay. If an item is later discounted, we cannot refund the difference. Where prices are displayed in currencies other than GBP, the final amount may vary slightly depending on the exchange rate applied by your bank or card provider at the time of purchase.
Payment Security
Any information you provide during checkout is handled securely. We use PayPal and Opayo to process card payments, both of which use advanced encryption. If you prefer, we can also take card payment securely over the telephone.
If you select bank transfer, you will receive an order acknowledgement containing our bank details. Please note that we cannot process your order until payment has been received in full, and any bank charges or transfer fees are the responsibility of the sender.
Taxes and Duties
Any taxes or duties applied outside of the United Kingdom are the responsibility of the purchaser. If you refuse to pay any import duties or taxes required by your own country or state, you will be responsible for any costs incurred, including return shipping and any import charges or fees for bringing the goods back into the UK.
Dispatch Timeframes
We always aim to dispatch orders as quickly as possible, however delays can occur due to seasonal demand, popular product lines, or manufacturing constraints. For this reason, customers should allow up to 28 days for delivery.
All handmade furniture is made to order and usually takes around 4 weeks to produce from order confirmation. “Specials” may take longer depending on the complexity of the design. Special-sized throws, cushions, and similar items can take up to 3 weeks during busy periods.
You are welcome to check stock availability before ordering. If you require an item for a specific occasion (such as a birthday or Christmas), please contact us before placing your order to confirm current production and delivery schedules. If timing is important, please check with us first—although we will always do what we can.
Sizes and Colour
Due to the nature of the materials used, all stated measurements are approximate, although we aim to remain within normal manufacturing tolerances. We take great care to represent our products accurately in our photographs. However, because monitor settings and viewing conditions vary, the colour of goods received may differ slightly from how they appear online.
There may also be differences in shade between fabric batches, which means we cannot always guarantee an exact match (including linings) between items ordered at different times. Where multiple items of the same design are ordered together, we typically make them at the same time to achieve the closest colour match rather than supplying from stock.
Natural materials such as cowhide and timber will always vary, and each piece will be unique. Cowhides, patchwork cowhide rugs, and cowhide footstools may contain small natural blemishes, which are not generally considered faults.
If you are unsure about the suitability of a faux fur colour, it may be best to request a small fabric cutting to check quality and shade before ordering. Purchasing cushion covers and throws separately in the same design is not always advisable, as shades may vary, and we regularly review designs and make subtle changes. Product and design names are descriptive only and are not intended to be an exact representation of any particular animal; for example, our “Leopard” design may differ from similarly named products sold elsewhere.
Delivery Addresses
Please ensure the delivery address you provide is one where a courier can obtain a signature. In some cases, it may be easier to use a workplace address or the address of a neighbour or relative. Please always include your postcode.
If incorrect delivery details are provided, additional shipping charges may apply. A telephone number is required to complete your order, primarily in case there are issues with your order or if the courier needs help locating the address. Please note that international carriers will not deliver to PO Box addresses.
Couriers will attempt delivery up to three times. If delivery is unsuccessful after this, the parcel may be returned to us. In these cases, return carriage costs may be charged to the customer or deducted from any refund. If you ask us to resend the order, we reserve the right to request payment of any additional delivery costs.
Delivery Charges
Delivery costs are calculated separately and are a fact of modern shipping, particularly as fuel costs increase. While some companies advertise “free shipping”, these costs are generally built into product pricing. We aim to keep our product prices as low as possible and charge delivery separately.
We charge only the actual carriage cost to us and often absorb part of the cost. Shipping charges are calculated based on weight and volume, and in many cases several items can be shipped together for only a small increase in cost.
Cancellations
If you would like to cancel an order, please contact us as soon as possible. Written confirmation by email is also required. Orders for “special” items cannot be cancelled once production has begun.
We reserve the right to deduct any payment processing fees that we are charged and cannot recover (for example, PayPal fees) when cancelling and refunding, unless the cancellation is initiated by us.
Returns and Refunds
If items arrive damaged or parts of a consignment are missing, please notify us as soon as possible. We will ask that the goods are returned to us within 7 days for a full refund. Returned items must be unused, in perfect condition, and carefully packaged, ideally in their original packaging.
Although we do not supply goods on an approval basis, we understand that exceptional situations may arise where a customer needs to return an item that is not faulty. In such cases, we may (at our sole discretion) offer a refund for the goods, however all shipping costs will be deducted from any refund or credit offered. You must notify us of your intention to return within 3 working days of the order being signed for.
All goods remain the customer’s responsibility until received back at our premises in original, unused condition. Returns of “special” items are not accepted, including furniture made to customer requirements and throws or cushions made outside our standard range. If you need to return items—especially furniture—please contact us first so we can advise the most suitable method.
Refunds are processed using the original payment method. If the original payment was made by bank transfer, refunds will be issued by cheque.
We recommend returning goods via recorded delivery, special delivery, or a carrier service, and ensuring parcels are insured. We cannot accept responsibility for goods lost or damaged in return transit, and we cannot refund items that do not reach us. The sender must pursue any claims with the carrier. Return postage/carrier costs are the responsibility of the customer.
Product Information and Conformity
We take care to ensure product descriptions and specifications are accurate at the time of publication. However, website descriptions are provided for general guidance only and are not intended to be contractually binding. As stated above, we cannot accept responsibility for colour variations caused by browser software or screen/monitor settings.
Limitation of Liability and Disclaimer
Fauxfurthrows.com / The Throw Company Ltd does not seek to exclude or limit liability for death or personal injury caused by negligence, or for fraudulent misrepresentation. Subject to this, and to the fullest extent permitted by law, neither Fauxfurthrows.com nor any associated company shall be liable for any indirect, special, or consequential loss or damage (including but not limited to loss of profit, loss of savings, costs, expenses, or other compensation claims) arising from use of this website, the supply of products, or their use or resale.
These limitations apply equally for the benefit of Fauxfurthrows.com and any associated company of Fauxfurthrows.com / The Throw Company Ltd.
While we aim to keep website information accurate and up to date, we provide no guarantee as to accuracy or completeness and accept no responsibility for errors, omissions, or outcomes resulting from use of the information. We take reasonable steps to provide a reliable service but do not guarantee that use of this website will be uninterrupted or error-free, and we are not responsible for disruption, loss, or corruption of materials in transit or of data downloaded onto any computer system.
We do not accept responsibility for viruses or illicit attachments to emails from any of our web addresses; recipients are responsible for ensuring they have adequate anti-virus protection.
These terms apply only to the website operated by Fauxfurthrows.com. Linked third-party sites may be governed by different terms, and we accept no responsibility for their content.
If a dispute cannot be resolved through our normal customer service channels, we suggest visiting https://www.odrcontactpoint.uk/ for consumer rights information and guidance on dispute resolution.
Our total liability under or in connection with any contract for products covered by these terms shall not exceed the price paid for the products, except as expressly stated in these conditions.
We will not be liable for delays or failure to perform obligations where the cause is beyond our reasonable control.
We may assign or transfer our rights, or subcontract our obligations, under these terms to a third party. You may not assign or transfer your rights or obligations without our prior written permission.
No third party has any right to enforce any term of these conditions under the Contracts (Rights of Third Parties) Act 1999. Nothing in these terms affects your statutory rights where those cannot legally be excluded.
Copyright and Trademarks
All materials on this website (including photographs, images, text, logos, designs, and any other content) are the copyright of Fauxfurthrows.com or associated companies. All rights reserved.
Reproduction, modification, copying, or use elsewhere is prohibited except for:
- downloading extracts or product details for personal use solely to support a purchase from Fauxfurthrows.com; or
- sending information to a third party for the purpose of making a purchase.
No website content may be used for commercial gain. Extracts and images may be used for blogging or advertising our products only if full credit is given and a direct link to our website is included.
Copyright Enforcement
We take copyright protection seriously. If our copyrighted materials are used in breach of the licence above, we may take legal action, including seeking damages and/or an injunction to stop the use of our materials. Legal costs may also be sought.
Email Addresses
Many customers use spam-filtering software. In some cases, this can prevent important emails reaching you, including order updates. Please ensure that emails from our addresses are not blocked.
Data Protection
We do not disclose customer information to other companies or individuals. Names, addresses, and contact details are retained only for ongoing marketing purposes. No payment information is stored by Fauxfurthrows.com, including credit/debit card details, PayPal details, or bank information.